Terms of use

Effective Date: 1st August 2024.

By entering into this MG eHub Account Agreement (“Agreement”) with JSW MG Motor India and Pulse Energy, you may use the MG eHub Application, the electric vehicle charging stations which are on JSW MG Motor India’s network, and purchase any other related products or services offered by JSW MG Motor India that give access to charging stations on JSW MG Motor India network (collectively, “Services”).

Please read this MG eHub Account Agreement carefully. For accessing or using the Services, you agree to be bound by the terms of this Agreement.

If you are submitting an MG eHub Account Application in connection with an offer or program (“Program”) offered by JSW MG Motor India and Pulse Energy in conjunction with one of its partners (each, a “Program Partner”), you acknowledge and agree that any made available to you shall apply to your participation in such Program (“Program Terms”). To the extent there is a conflict between this Agreement and any Program Terms, the Program Terms shall control as it relates to your participation in the Program.

In case you are an employee, associate or consultant of any organisation to which we have extended our Services, you may be given an option to use your corporate profile (in addition to your public profile) for availing the Services. All information shown to you as a corporate profile user including your profile information, charger related information and payment mechanism information will be controlled by the corporate admin user of your organisation, and JSW MG Motor India or Pulse Energy shall not be responsible for any information shown on the MG eHub Mobile App for your corporate profile.

By entering into this Agreement, you agree to pay all the fees (“Session Fees”) for access to a charging session initiated by you or .

You further agree to use your MG eHub Mobile App solely in accordance with instructions provided to you by JSW MG Motor India and Pulse Energy and in compliance of all applicable laws and regulations, as well as any policies and rules of the owner of the JSW MG Motor India and Pulse Energy Enabled Charging Station and/or the owner of the property on which the JSW MG Motor India and Pulse Energy Enabled Charging Station is located.

You shall promptly update online any changes to your name, email address, mailing address, PIN Code, GSTIN details, telephone number and payment gateway related information when that new information is first known. You remain liable for all Session Fees billed to your account until you have notified  MG eHub Customer Service of any changes or until you have cancelled your account.

If you wish to submit a complaint regarding a particular transaction charged to your MG eHub Account, you shall notify JSW MG Motor India and Pulse Energy within 7 days of being aware of the transaction by writing to us at . The complaint shall clearly indicate the type of error in the transaction. Complaints regarding incorrect charging costs are processed and determined by JSW MG Motor India and Pulse Energy. If and when a complaint is accepted, JSW MG Motor India and Pulse Energy shall compensate you for the amount without delay. If the complaint is rejected, JSW MG Motor India and Pulse Energy will inform you of the result within 90 days from the receipt of written complaint.

MG eHub Mobile Application may be used to pay Session Fees on any publicly accessible JSW MG Motor India and Pulse Energy Enabled Charging Stations, and on any private JSW MG Motor India and Pulse Energy Enabled Charging Station you are allowed to use. In the case of charging through MG eHub Mobile Application, before the initiation of your charging session, based on your charging requirement inputs, you will be informed through the MG eHub Mobile App about the estimated amount for the session. When using your MG eHub Mobile Application for payment of Session Fees, a record of your transaction will be created. Session Fees will be charged to your account in accordance with the price configured as per the actual consumption which may be different from the estimated amount informed through the MG eHub Mobile App. It is your responsibility to be aware of the price charged for access to the applicable JSW MG Motor India and Pulse Energy Enabled Charging Station. If you use, or allow another person to use, your  MG eHub Mobile Application on any JSW MG Motor India and Pulse Energy Enabled Charging Station, you agree to pay the fees specified in that regard.

Payment Processing and Wallet Terms

For availing the Services, you shall select one of the payment mechanisms offered by JSW MG Motor India and Pulse Energy. You shall be providing appropriate payment information to enable Pulse Energy to receive due amount against Transaction and create a valid invoice for the Transaction. You shall be depositing from time to time prepaid amounts towards the Session Fees associated with your charging session will be deducted from that balance. You authorize Pulse Energy to, from time to time, deduct amounts payable towards Session Fees from your account. . You shall ensure that the registered payment mechanism is valid. In case payment cannot be processed and the balance in your account cannot be deducted, we reserve the right to close your MG eHub  Account. JSW MG Motor India or Pulse Energy further has the right to require payment directly from you in case of any negative account balance. You may opt to use the JSW MG Motor India Account, which is also known as “ MG eHub Account”, to pay for the Services. Any money deposited in the   MG eHub Account will be non-refundable, non-transferrable and may only be used to pay for the Services.

If a  mobile phone with  MG eHub Mobile Application installed is lost or stolen, please report such loss or event online, immediately (by deleting your card from your  MG eHub Account), or, if you do not have access to the internet, inform  MG eHub Customer Service immediately (see contact information at the end of this document). You remain liable for all Session Fees initiated with your MG eHub Mobile Application until such notification.

You are responsible for all use of the MG eHub Mobile Application under your user name. You agree that, while JSW MG Motor India and Pulse Energy has attempted to provide accurate information on the MG eHub Mobile Application, such information may change frequently and in no event will JSW MG Motor India or Pulse Energy be responsible for the accuracy, usefulness or completeness of any information, materials or other content on the MG eHub Mobile Application, or that any such information, materials, or other content is the most up-to date.

JSW MG Motor India and Pulse Energy uses all reasonable efforts to ensure that the availability of JSW MG Motor India and Pulse Energy Enabled Charging Stations can accurately be tracked in MG eHub Mobile Application, but cannot guarantee or assure that the charging stations will be available for provision of Services at any given point of time, and expressly disclaim any warranty of availability of the JSW MG Motor India and Pulse Energy Enabled Charging Stations at any point of time as displayed in the MG eHub Mobile Application.

Either Party may terminate this Agreement at any time without assigning any reason. Following any termination, you remain responsible for payments owed under this Agreement. If such unpaid charges are not promptly remitted, you may become liable for additional service charges, fines, or penalties, and you may be subject to collection actions for any unpaid balance.

JSW MG Motor India and Pulse Energy reserves the right to change the terms of this Agreement at any time by providing prior written notice to you, which, for these purposes, shall include an email sent to the email address you have on file with JSW MG Motor India or Pulse Energy. You agree that all changes become applicable to you when you use MG eHub Mobile Application after that date.

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. JSW MG MOTOR INDIA AND Pulse Energy ENABLED CHARGING STATIONS AND THE MG eHub MOBILE APPLICATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. JSW MG Motor India and Pulse Energy EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Booking and Cancellations: